Buying a Premium Sex Doll is not to be taken lightly. As a high-value item, they are not just sex toys, but long-term investments. That’s why RosemaryDoll offers our customers Purchase Guarantee which protects them from buying anything other than the very best quality sex doll in perfect condition.
100% Authentic Guarantee
Nowadays, the sex doll industry is rife with unscrupulous suppliers who advertise high-quality dolls but offer sub-quality or defective or items. RosemaryDoll is an international and professional adult doll vendors/distributors. All dolls on our website are 100% authentic. View our doll brand authorization certificate here.
100% Money Back Guarantee
If your doll arrives faulty or misdescribed, or it simply wasn’t what you were expecting, we’ll offer you a replacement or give you your money back. It’s that simple. View how the money back guarantee works here.
Best Price Guarantee
All RosemaryDoll sex dolls are produced and shipped directly from our cooperation manufacturers, which make it allows us to offer you the highest quality sex dolls at the best prices. Our vision is to make the dolls affordable for everyone and help you get the sex experience you want. If you find a better price on a qualifying item within 48 hours of making a purchase on RosemaryDoll, contact us here and we’ll cover 100% of the difference!
All Rosemary dolls undergo official quality checks before leaving the factory. Each doll is thoroughly inspected and tested before being shipped to you with firm privacy-preserving packaging and guaranteed logistics. Therefore, it is almost impossible for your doll to have any damage or defect.
In case of faulty
We do not offer refunds for any other reason other than the sex doll has defects on arrival. Please inspect your doll from head to toe when you receive it. If you have any complaints or dissatisfaction, please feel free to contact us within 24 hours. When reporting any issues, please be sure to include as much detail as possible. (Learn more about Return Policy from here!)
What is not covered under the guarantee?
- User damage – All sex dolls have been performed a quality check before we ship to you. Any damage caused by users will not be covered. Please take care when using your doll and learn more about caring from here!
- Used Dolls – Due to strict hygiene regulations, we are not able to replace or refund any item which has been used.
- Skin imperfections – Each doll is hand-crafted, so it’s completely normal for their skin to have slight differences. Doll owners usually refer to these as “characteristics” to give their doll a unique feel.
- Finger & Toe Nails – The nails are loosely adhered to the skin to allow buyers to remove, paint and re-attach. Even if the nails fall off, you can re-attach it using lash & nail glue by yourself.
- Eyelashes – Each doll comes with one protective eye mask to protect her eyes. If anything becomes loose, simply re-attach it with our safe glue.
- Makeup Difference – Each doll make-up is applied by hand, which means that very slight differences in make-up are normal. In case you don’t like it, just remove the makeup and does makeup as you prefer.
- Custom Dolls – If you have made any specific requests or have custom requirements (including change of skin color/ nipple size/ vagina colour etc), your doll is considered bespoke and made solely for you and you only. We will happily discuss returning and refunding the sex doll if you are not happy with it, but we cannot guarantee automatic qualification for a full refund unless it is genuinely faulty or not as described/ordered. Your case will be considered individually.
Customer satisfaction is very important to us. If you have a problem with your order or product, please send email to [email protected] and we will do our best to fix the issue immediately.