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What is the order process?

1. Select and Customize Your Sex Doll
Feel free to ask us any questions here.

2. Payment Process
We provide the following payment methods for your doll:

• Credit Card & Debit Card
• PayPal
• PayPal Express Visa & MasterCard
• Layaway/Multi-Card Payment (No Interest, No Hidden Fee)

3. Production
It takes 1-3 weeks depending on the brand you select to produce a sex doll.

4. Confirmation
We show you pictures of your sex doll for confirmation before we arrange the shipment.

5. Shipping & Customs
We send a tracking number to your email box within 3-4 days once your doll is shipped. The delivery takes 7-12 business days. In some countries import taxes might be required at delivery. It usually ranges from $100 to $200 and up, depending on the doll. You're responsible for import taxes and fees. Learn more about our shipping guide here.

6. Delivery & Review
When you receive your sex doll, you need to take good care of your sex doll during use and handling. Learn more about sex dolls cleaning & care from here! If your sex doll has any defects when receiving it and has not been used in any way, we can arrange the doll been returned as long as you notify us within 24 hours of receiving your doll. Read our return policy here. If you're satisfied with our service and product, send us your reviews.

What Are Our Shipping Options?

Our shipping partners are UPS, and FedEx. We use them to speed up shipping and guarantee a safe delivery.

Where Rosemarydoll.com Ships To

All Sex Dolls are FREE Shipping by UPS and FedEx. Free Shipping WorldWide! But due to import laws, we DO NOT SHIP to the following destinations: Islamic countries, India, Africa, or Brazil.

How to Track Your Order

All rosemary dolls are shipped directly from China where our Factory is located. We will send a tracking number to your email box once your doll is shipped.

Track your order as follow:

International Express – FedEx: https://www.fedex.com

International Express – UPS: https://www.ups.com

With providing the most effective solution as our goal, if you have any problems, please email us at [email protected].

In order to solve your customs clearance troubles, we chartered a plane to send your package to the United States. Please note that no tracking information will be updated until customs clearance is complete. It will take around 5-8 working days to arrive in your country and clear customs. Please wait patiently.

After completing customs clearance for your package, we will hand over your package to FedEx and they will deliver it to you. Also, FedEx will update the tracking information for your package. Please keep a close eye on your package tracking in case something goes wrong (e.g., suspension of tracking, lost items, etc.) until it is delivered.

Customs Duties and Taxes

In some countries, import taxes might be required at delivery. It usually ranges from $100 to $150 and up, depending on the doll. The buyer is responsible for import taxes and fees. We will provide the assistance you need during this process. So, you don't have to worry too much, relax, it's not a big deal. (NOTE*: Customers in the US do not need to pay any import taxes and fees.)

Here are some of the countries in Europe that do not have to pay customs duties: United Kingdom, Netherlands, Germany, France, Belgium, Luxembourg, Poland, Slovenia, Slovakia, Czech Republic, Croatia, Finland, Sweden, Denmark, Austria, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Greece, Portugal, Italy, and Spain.

For customers in Canada (CAN), Norway (NOR), Australia (AUS), South Africa (SA), and certain other countries, we're happy to share up to 50% of the duty fees (up to a maximum of $150 USD) with you. We'll also take care of the communication with customs to make the process hassle-free. Typically, the extra cost is around $150 in total, and we can give you an estimate before you make a purchase in most cases.

Some tariff-free countries or regions in Asia: Japan, Taiwan, Malaysia, Singapore, Thailand, Indonesia, Philippines, Vietnam, Myanmar, UAE, and Cambodia.

What if your order doesn’t arrive at the expected time?

According to our sales experience for many years, if the package is improperly transferred and the delivery time exceeds 12 business days (except customs clearance time), please contact us for details: [email protected]

Discreet Packaging

The doll will be packed in a plain carton box. There is no label on the box that may reveal the content. Nobody knows what’s inside.