FREQUENTLY ASKED QUESTIONS

ORDER INFORMATION

RosemaryDoll is a new international and professional adult doll reseller. We’re the official authorized reseller of TPE/Silicone sex dolls, and we have cooperated with many famous brand sex doll manufacturers, such as WM, YL, SE and etc. View our doll brand authorization certificate here.

All of the branded sex dolls you purchased on rosemarydoll.com are 100% authentic sex dolls ONLY. We have got authorization certificates from multiple TDF accredited manufacturers. Some manufacturers don’t provide certificates, but you can track all your orders from the original manufacturers. NO COUNTERFEIT HERE! So… if you’re looking for a REAL sex doll, you’re in the right place.

Rosemary Doll aims to provide you the best online sex doll shopping experience by offering high-quality affordable sex dolls with great customer service. We’re the leading online sex doll site worldwide offering a wide variety of dolls to satisfy the diverse tastes of our customers today. All of the lifelike sex dolls we sell are made from medical grade TPE or Silicone material. In addition, we provide customization options for any real doll of your choice to match your sexual fantasies.

Have fun as you sample through some of our top collections!

Yes, RosemaryDoll store is legit. RosemaryDoll is a new international and professional adult doll reseller. We’re the official authorized reseller of TPE/Silicone sex dolls, and we have cooperated with many famous brand sex doll manufacturers, such as WM, YL, SE and etc. View our doll brand authorization certificate here.

Yes, adult-looking dolls are legal in every western country.

1. Browse our extensive line of dolls and select your match.

2. Review the description, then select the custom options that are available to make the doll even more amazing

3. Click the ‘Add to Cart’ button after you have added your custom options. Go to ‘View Cart’ and then ‘Check Out’.

We do provide some free gifts if you buy a sex doll from Rosemary Doll. You can get instruction manual, wig, comb, vaginal irrigator and even a soft blanket for your doll.

SHIPPING INFORMATION

Our shipping partners are UPS, FedEx, TNT and DHL. We use them to speed up shipping and guarantee a safe delivery.

We have offices in China. All orders are shipped from China where all the sex doll brands are based, US and EU orders are shipped direct from the manufacturers.

We ship to all countries apart from India, Pakistan, UAE and Thailand due to sex toys been illegal and strict customs clearance.

Rosemary Doll offers worldwide free shipping for your convenience. There are no hidden fees, guaranteed. Duties and taxes are subject to customs controls and may vary according to the laws of the country we ship to. Buyer is responsible for import taxes and fees.

A tracking number is emailed to you as soon as your doll is ready to ship.

Once payment has been made, we start produce your doll within 24 hours. Your doll should be ready for shipping within 7-14 days and delivery normally takes 7-12 business days. Custom dolls can take up to a month to produce depending upon the options you chose. Most dolls arrive after 2-3 weeks of placing your order.

Duties and taxes are subject to customs controls and may vary according to the laws of the country we ship to. Buyer is responsible for import taxes and fees.

PAYMENT INFORMATION

Yes, you can! Whenever we run promotional offerings, you may apply this advertising code to your order by typing it in or copying and pasting it into the coupon code box and then clicking the ‘Apply coupon’ button to revise your cart total.

Rosemary doll offers two payment options for your security: PayPal or Credit cards.

Your privacy and payment security are very important to us!

We use the SSL protocol to encrypt all information. You can see the green padlock to the far left on the URL bar followed by ‘https://’ rather than just ‘http://’ which is non-encrypted.

Our back end (corporate) system is fully protected and we use PayPal for additional safety and privacy.

Yes. If you want to cancel your order, please send your cancellation request to support@rosemarydoll.com as soon as possible. The following rates for cancellation and restocking fees apply based on when you notify us of this request:

Within 4 hours – you are fully refunded.
Within 24 hours – you will receive an 80% refund.

Note: You cannot cancel an order for a ‘custom’ doll at anytime. We cannot refund you for a doll made to your specifications.

SEX DOLL INFORMATION

Customer service is very important to us. If your doll has any defects when receiving it and has not been used in any way, we can arrange the doll been returned as long as you notify us within 24 hours of receiving your doll. However, we do not cover the return shipping costs.

We will either repair or replace the doll depending on the level of defect.

TPE Sex Doll:

Pros

1. More Affordable

2. More Realistic

3. Thermal Stability

4. Flexibility in every free sex position

5. Completely Safe

6. Odor-Free

Cons

1. More Sensitive to Stains

2. Frequent Maintenance

3. More Sensitive to Heat

Silicone Sex Doll:

Pros

1. Hyper Realistic Appearance

2. Easy to Clean

3. Less Sensitive to Heat

4. Low Maintenance

Cons

1. More Expensive

2. Less Flexible

3. Low Elasticity

TPE VS Silicone Sex Dolls – Which is Better for you?

Click here to learn more!

TPE and Silicone sex dolls can last for years if you use and care them in the right way. Learn more about how to take care of your sex doll from here!

The sex doll should be stored either on its back on a soft surface, or upright (but not standing on its feet). It should have a neutral position, which is approximately how it came in the box. Common options include laying it in a bed or the box it came in, or hanging it in a closet if it comes with a hook for the neck thread. Learn more here.

To avoid bacterial buildup, we recommend a thorough clean every 14 days. Consider cleaning more frequently depending on your usage.

Use a mix of antibacterial soap and clean tepid water, and gently massage the doll skin with your hands, or pat down with a light sponge. Don’t get the neck and head too wet or immersed in water when washing your doll, as this can cause any of the metal components to rust. If you get the metal components wet by accident, be sure to dry them immediately to prevent rust.

You can shower or bathe your sex doll.

Click here to read Sex Doll Cleaning & Caring Guide.